SPYDERCO

Returns

Please see our policy on returns at the bottom of our front page-the policy continues here with additional clarity-

1) If a product necessitates a return, you will need to contact me by phone for authorization-a phone call after receiving your knife, a one on one conversation on your purchase might resolve an issue that other wise would follow our policy on returns.

2) All product must be factory new, unused in their original box w/all paper work included.

3) Return only in the manner and box it was shipped to you-we will not pay for return shipping for any reason unless a mistake made by us.

4) Upon receipt if it is received as it was shipped we will issue a store credit minus any additional free shipping on our part-what this means is we will not ship the next one out for free. If these have made it past Spyderco QC then it becomes a manufacturers warranty issue to see if it falls within their tolerances, so if you choose to return to us under store policy then shipping will have to be paid on additonal knife shipped.

5) If a refund is agreed to by both parties a 20% re stocking fee will implemented with no exceptions.

6) We will NOT be accountable for problems with manufacturing or workmanship, therefore those issues will have to be addressed to the manufacturer and will have to returned to them as we are not authorized to handle warranty issues.  

7) Sadly we have been pushed to the point on returns of being far more hard line than we care to be

Look for all the lastest releases in our NEW CATERGORY-
http://www.howesknifeshop.com/spyderco-new-releases/ 

Dealer for Spyderco
Tactical/Hunting/Camping/Hiking/Law Enforcement/Bushcraft/EDC/Combat/Military/Collectors 

WE WILL NOT SHIP to ANY NYS ADDRESS'S.

WE TAKE SPYDERCO PRE ORDERS-SEE SPYDERCO PRE ORDER STORE CATEGORY
 
Thank you,
Jim Howe  

Remember these production knives have been through Spyderco's QC and the tolerances have been signed off by them!